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Automatic riveting machine ordering process: complete steps from spec inquiry to installation and commissioning
Customers buying an automatic riveting machine for the first time are often unsure what to prepare first and how long each step takes. This article breaks the BISUDI standard ordering process into eight steps and marks what the customer must coordinate at each, to ease project scheduling.
I. Eight-step ordering process
| Step | Content | Customer Coordination |
|---|---|---|
| 1 Inquiry and send specs | Contact by phone/form, provide rivet and workpiece information | Send specs, drawings and capacity requirements |
| 2 Solution and quotation | Solution and price range in about 10 minutes, judging standard/non-standard | Confirm the configuration direction |
| 3 On-site trial | Engineer brings a machine to the factory to sample with real workpieces | Prepare rivets, workpieces and cycle data |
| 4 Contract and customization | Confirm model, price, lead time and warranty, sign the contract | Confirm the quotation and contract terms |
| 5 Design and production | Non-standard tooling design, procurement, assembly, in-house trial | Send rivet samples promptly |
| 6 Logistics and shipping | Standard machines ship directly and fast, non-standard ship by milestone | Confirm delivery address and unloading conditions |
| 7 Installation, commissioning and training | On-site installation, commissioning, on-site operation and maintenance training | Arrange operation and maintenance staff |
| 8 After-sales and warranty | 1-year whole-machine warranty, long-term parts supply, nationwide response | Do daily maintenance by the inspection sheet |
II. Key points of each step
Inquiry and solution stage.Providing all materials at once saves the most time: rivet head diameter, shank diameter, length and material, workpiece drawings or photos, plate thickness, point count, daily output and cycle requirements, and site air source and space. With complete materials a solution and price range comes in about 10 minutes, and complex non-standard cases generally get a preliminary solution within 1 business day.
Trial stage.For nationwide customers the manufacturer arranges an engineer to bring a matched model on site and test continuous feeding, cycle, pulling force and yield with real rivets and workpieces; routine on-site trials are free and not tied to purchase.
Production and acceptance stage.Standard models ship directly from stock quickly; after a non-standard model is assembled it is trialed continuously in-house with the customer's rivet samples, and the customer can accept at the factory or view sampling video and measured data, with shipping after qualified confirmation. Lead time follows the contract, and rush orders can be discussed in advance.
III. Installation, commissioning and training content
| Item | Content |
|---|---|
| Installation in place | Main-unit placement, air/electrical connection, feed-tube and gun-body installation |
| Parameter commissioning | Debug feeding, pulling force and cycle by rivet spec, confirmed by continuous sampling |
| Operation training | Startup, spec change, replenishment, counting, common alarm handling |
| Maintenance training | Daily/weekly/monthly inspection, wear-part recognition and replacement |
After delivery the whole machine carries a 1-year warranty, non-human issues 7-day return and 15-day exchange, and nozzles and other wear parts are supplied long term at cost; after-sales response is unified by the manufacturer nationwide. For customization-cycle details seeHow Long Does It Take to Customize an Automatic Riveting Machine。
IX. Handling common delivery problems after arrival
| Problem | Handling Method |
|---|---|
| Appearance damage/missing parts on arrival | Photograph on the spot for evidence and contact sales; logistics and spare parts are reissued by process |
| Insufficient on-site air pressure | Configure the pump per the manual; the engineer confirms air-source parameters at installation |
| Feeding not smooth after spec change | Check whether nozzle/channel match, clear the channel and change the nozzle per training steps |
| Cycle falls short of expectation | Verify whether the workpiece matches the trial sample; the engineer revisits to re-debug and trial |
| Operator turnover | Re-training or remote guidance can be requested; the equipment has a low operation threshold and is easy to learn |
It is recommended that the customer internally designate one equipment owner to keep the manual, wear-part list and inspection sheet as the fixed contact window with the manufacturer, which makes delivery, training and after-sales handoff smoother.
Repeat or additional purchases by existing customers are simpler: the rivet specs, configuration and acceptance records of existing models are on file, and same-spec repeat purchases can directly confirm stock and shipping; for new specs or new product lines, only the new rivet and workpiece materials need supplementing to extend the existing solution, and the historical equipment file also eases unified maintenance, spare parts and training.
Ordering FAQ
Process FAQ
Yes, and this is also the standard process. First take an on-site trial to get measured data, then finally confirm the model and configuration to avoid a wrong purchase.
Payment is normally by contract-agreed milestones, with invoice type, tax/freight inclusion and other matters written into the quotation and contract.
Training is set to the standard of independent operation, with remote guidance or a repeat visit available afterward; the equipment has a low operation threshold and novices can take post after short training.
Yes. New products and new rivet specs can be assessed on the existing model for nozzle changes, added channels or fixed tables; large modification needs get a new engineer solution, and existing customers reusing the current main unit save investment.
Nationwide customers: send specs now to start steps 1-2
Solution and price range in about 10 minutes, free on-site trial can be booked, consultation hotline +86 13556668682.
Further reading:What Materials Are Needed to Customize an Automatic Riveting Machine · Free On-Site Trial Policy and Process · Free On-Site Trial Process and Preparation
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